Cancellation & Refund

1. Cancelling Your Subscription

Bought on blisswell.app

• Turn off automatic renewal in your account settings.
• Or write to [email protected] to request cancellation; we process it the same business day.
• Cancellation takes effect at the end of the current period. Your access continues for the period you have paid for.

Bought through the App Store (iPhone / iPad)

• On your iPhone go to Settings → your Apple Account → Subscriptions.
• Select the Blisswell subscription and tap Cancel Subscription.
• We cannot cancel these subscriptions; they are handled by Apple.

Bought through Google Play (Android)

• In the Google Play app go to profile icon → Payments and subscriptions → Subscriptions.
• Select the Blisswell subscription and tap Cancel subscription.
• We cannot cancel these subscriptions; they are handled by Google.

2. Refunds

Blisswell is a digital service performed immediately after payment approval. For that reason the right of withdrawal does not apply under Article 15(1)(ğ) of the Regulation on Distance Contracts. We do, however, issue refunds in the following cases:

• No access at all: if the subscription could not be activated because of a technical obstacle we were unable to resolve, the full amount is refunded.
• Incorrect or duplicate charge: any amount charged in error or twice is refunded in full.
• Renewal after cancellation: if a renewal was charged although your cancellation was on record, the amount is refunded.
• Defective service: where the service is not provided as described, your rights under Law no. 6502 are reserved.

3. How to Request a Refund

1. Write to [email protected].
2. Include: the email address used for the subscription, the payment date and amount, and the reason for the request.
3. We assess the request within 3 business days and reply in writing.
4. Approved refunds are returned to the card used within 14 days. The time it takes to appear on your statement depends on your bank.

Refunds for subscriptions bought through the App Store or Google Play are requested from that platform; we have no access to those payments. Use reportaproblem.apple.com for Apple, or your order history in the Play Store for Google.

4. Deleting Your Account

Cancelling a subscription does not delete your account. To delete your account and data entirely, use the account deletion page for the relevant app: Couples Wellness · Sexual Wellness.

5. Complaints

If you are not satisfied with the outcome you may apply to the Consumer Arbitration Committee at your place of residence or to the Consumer Court, depending on the monetary limits.