Delete Your Account
You can ask for your Calm Anxiety: Blisswell account and its data to be deleted at any time. This page explains the steps, what gets deleted and what is kept for a limited time.
1. Request account deletion
- Email support@blisswell.app from the address registered to your account.
- Write “Account deletion” in the subject line.
- We may ask you to confirm that the account is yours.
- Your request is handled within 30 days at the latest, usually much sooner, and we confirm by email.
2. Deleting the data on your device
Your journal, mood entries, assessment answers, plan and personal maps are kept only on your device. You can export or delete them in the app under Me → Privacy and Data; removing the app also deletes the local data. If you use a device backup, that backup is held separately by the relevant platform (for example under your Apple Account).
3. What is deleted
When deletion completes the following is removed:
- Your email address and account ID (Firebase Authentication)
- Your subscription status and plan details
- The web-subscription matching records linked to your account
4. What is retained
- Invoice and accounting records: 10 years, as required by law
- Security logs: up to 2 years
- Deleted account data is cleared from backups within 30 days at the latest
These records are kept only for legal obligations and security until the period ends, and are not used for any other purpose.
5. Your subscription
Deleting your account does not automatically cancel a store subscription. If you subscribed on the web we end the subscription together with your deletion request; if you subscribed through the App Store or Google Play, cancel it in that store’s subscription settings. See Cancellation & Refund.
6. Questions
For any question about your data: support@blisswell.app. For your rights see the Privacy Policy.