Distance Sales Agreement

1. Parties

Seller

Buyer

The person whose name, email and billing details are provided at checkout. The Buyer confirms that this information is accurate and complete.

2. Subject

This Agreement sets out the rights and obligations of the parties in relation to the digital subscription service ordered electronically by the Buyer on blisswell.app, the characteristics and price of which are stated below.

3. The Service and Its Price

Blisswell is a psychoeducation and wellbeing service for adults. A subscription grants time-limited access to in-app and web content: modules, guided sessions, tools and exercises.

Products covered by the service: Couples Wellness: Blisswell, Sexual Wellness: Blisswell and Calm Anxiety: Blisswell. A subscription opens only the content of the product that was bought; accounts are not shared between products. Sexual Wellness and Calm Anxiety are for ages 18 and over only.

• The type and term of the service (monthly or annual) and the total price are shown clearly in the order summary and on the payment page before payment.
• Prices are shown in US dollars (USD). Any tax that applies to your purchase is shown in the order summary before you pay; the amount displayed on the payment page is the final amount payable.
• Your bank or card issuer may convert the amount into your own currency and may add a currency conversion or foreign transaction fee. That fee is set by your bank, not by us.
• Any introductory price, the period it applies to and the renewal price that follows are stated separately in the order summary.
• Payment is made by credit or debit card through the secure infrastructure of the payment institution. Card details are not stored by the Seller.

4. Performance and Delivery

The service is digital and involves no physical delivery. Once payment is approved the subscription is activated immediately and the Buyer gains instant access by signing in. Access details are sent to the email address provided.

An internet connection and an up-to-date browser or a supported mobile device are required to use the service.

For an order with a free trial, the service starts as soon as the payment step is completed; the first charge is made at the end of the trial.

5. Term, Automatic Renewal and Cancellation

• The subscription renews automatically for the selected term (monthly or annual).
• Renewal is charged to the stored payment method at the price in effect at that time.
• The Buyer may stop automatic renewal at any time in account settings or by writing to support@blisswell.app.
• Cancellation takes effect at the end of the current term; access continues for the period already paid for.
• Any price change is notified by email before it takes effect, and the Buyer may end the subscription upon that notice.

Free trial (monthly plan)

• Where stated in the order summary, the monthly subscription starts with a 3-day free trial. No charge is made during the trial.
• When the trial starts, the payment institution may take a small verifying amount from the card to check that it is valid, and refunds it immediately. This is not a payment.
• If the trial is not cancelled before it ends, the monthly price shown in the order summary is charged to the stored card at the end of the trial and the subscription then renews automatically every month.
• The Buyer may cancel the trial before it ends in account settings or by writing to support@blisswell.app. In that case no charge is made and access continues until the end of the trial.
• The annual plan has no free trial. The Seller may change or end the trial offer; such a change does not affect trials already started.

6. Right of Withdrawal

The Buyer has 14 days from the day this Agreement is concluded to withdraw from it, without giving a reason and without any penalty.

Because the service is digital and starts straight away, the Buyer is asked at checkout to expressly request that performance begins immediately and to acknowledge that the right of withdrawal is lost once the service has been fully performed. Ticking the box at checkout gives that request and that acknowledgement. Until then, and wherever the exception does not apply, the 14-day right remains.

How to withdraw

• Write to support@blisswell.app with a clear statement that you are withdrawing from the Agreement.
• Include the email address used for the subscription and the date of purchase. No particular form of words is required.
• Sending the message before the 14 days end is enough; it does not have to reach us by then.

Where the right of withdrawal applies, we refund the amount paid without undue delay and in any event within 14 days of being told, using the same payment method used for the purchase. There is no charge for the refund.

7. Buyer’s Representations

• The Buyer confirms being at least 18 years old.
• The Buyer agrees not to share account or login credentials with third parties.
• Content is for personal use only; it may not be copied, distributed or used commercially.
• The Buyer confirms having read and accepted the Pre-Sale Information Form and this Agreement before payment.

8. Personal Data

Personal data is processed in line with the EU General Data Protection Regulation (GDPR), the UK GDPR and Turkish Personal Data Protection Law no. 6698, as applicable. See the Data Protection Notice for details.

9. Force Majeure

Neither party is liable for failure to perform caused by events beyond its control (natural disasters, interruptions to electricity or internet infrastructure, decisions of public authorities, and similar). If the obstacle exceeds a reasonable period, either party may terminate the Agreement.

10. Governing Law and Disputes

This Agreement is governed by the law of Türkiye. This choice does not take away the protection given to you by the mandatory consumer law of the country where you live. Whichever rules give you more protection are the ones that apply.

You may bring proceedings against us in the courts of the country where you live, or in the courts of Türkiye. We will bring any proceedings against you only in the courts of the country where you live.

Out-of-court options

• Please write to support@blisswell.app first. Most issues are settled this way, and we reply in writing.
• The European Commission’s Online Dispute Resolution (ODR) platform closed on 20 July 2025. Consumers in the EU can instead contact an alternative dispute resolution (ADR) body in their own country, or their national European Consumer Centre (ECC-Net).
• We are not obliged to take part in proceedings before an ADR body and do not commit to doing so, but we will always consider a request.

11. Entry into Force

The Agreement enters into force when the Buyer approves it electronically at checkout. A copy is sent to the Buyer’s email address and kept accessible from the account.