Pre-Sale Information Form

1. Seller

2. Key Characteristics of the Service

• Blisswell is a psychoeducation and wellbeing service for adults.
• Products: Couples Wellness: Blisswell, Sexual Wellness: Blisswell and Calm Anxiety: Blisswell. A subscription opens only the content of the product that was bought; Sexual Wellness and Calm Anxiety are for ages 18 and over.
• A subscription provides time-limited access to modules, guided sessions, tools and exercises.
• The service is entirely digital; no physical goods are shipped.
• You need an internet connection and an up-to-date browser or a supported mobile device.
• You must be 18 or over to use it.

3. Price, Tax and Payment

• The subscription price for your chosen term is shown in the order summary in US dollars (USD).
• Any tax that applies to your purchase is shown in the order summary before you pay. The amount on the payment page is the final amount payable.
• Your bank may convert the amount into your own currency and may add a currency conversion or foreign transaction fee. That fee is set by your bank, not by us.
• Any introductory price and the renewal price that follows it are stated separately.
• Payment is made by credit or debit card through the secure infrastructure of the payment institution.
• Card details are not stored by the Seller; storage for recurring payments takes place at the payment institution and with your consent.
• There are no delivery or shipping charges.

4. Time of Performance

The service begins immediately after payment is approved. Access details are sent to your email address.

For an order with a free trial, the service starts as soon as the payment step is completed; the first charge is made at the end of the trial.

5. Term and Renewal

• The subscription renews automatically for the selected term.
• You may stop automatic renewal at any time in your account settings or by writing to us.
• Cancellation takes effect at the end of the current term; your access continues for the period already paid for.

Free trial (monthly plan)

• Where stated in the order summary, the monthly subscription starts with a 3-day free trial; no charge is made during the trial.
• To check that your card is valid, the payment institution may take a small verifying amount and refund it immediately. This is not a payment.
• If you do not cancel before the trial ends, the monthly price in the order summary is charged to your card at the end of the trial and the subscription renews every month.
• You can cancel the trial in your account settings before it ends; no charge is made and your access continues until the end of the trial.
• The annual plan has no free trial.

6. Right of Withdrawal

You have 14 days from the day the contract is concluded to withdraw from it, without giving a reason and without any penalty.

Because the service is digital and starts straight away, at checkout you are asked to expressly request that performance begins immediately and to acknowledge that you lose the right of withdrawal once the service has been fully performed. Ticking the box gives that request and that acknowledgement. Until then, and wherever the exception does not apply, the 14-day right remains.

To withdraw, write to support@blisswell.app with a clear statement that you are withdrawing, together with the email address used for the subscription and the date of purchase. No particular form of words is required. Where the right applies, we refund without undue delay and within 14 days of being told, to the same payment method you used.

A free trial is not a payment: cancel before it ends and nothing is charged at all. For refunds in other situations, see Cancellation & Refund.

7. Complaints and Disputes

Send requests and complaints to support@blisswell.app. We reply in writing.

Our agreement is governed by the law of Türkiye, but this does not take away the protection of the mandatory consumer law of the country where you live, and you may bring proceedings in the courts of your own country. The EU’s Online Dispute Resolution platform closed on 20 July 2025; consumers in the EU can contact an alternative dispute resolution body in their own country or their national European Consumer Centre (ECC-Net). See the Distance Sales Agreement for the full terms.